TERMS & CONDITIONS
TERMS AND CONDITIONS
RETURN / EXCHANGE OF GOODS BECAUSE IN CASE OF WRONG / DEFECTIVE GOODS POLICY
Customers can make an exchange of goods if the IAMSTARRY products that are received is wrong (in case of size and color) or in a defective or damaged condition, by making a confirmation within 2 weeks started from the date of the transaction itself.
Products that have been bought cannot be refunded under any circumstances. Defective or damaged conditions will be considered so, if the defect or the damage was at the time the customer received the goods and not because of the customer using the product not as instructed.
Return / Exchange rules for defective goods are as follows:
- Customers need only to notify IAMSTARRY customer care via e-mail, BBM, SMS or phone call in order to make an exchange, and we will assist you to return the goods.
- If possible, the photo of the product that has been bought must be attached at the time of the notification.
- Exchange will be done when the defective product is received by the IAMSTARRY party.
- The buyer shall bear the postage fee for the exchange, but after the refund process is completed, the shipping fee will be returned with the replacement product.
- The time to process the return of the IAMSTARRY product is a maximum of 7 days (except the stock of the product being unavailable)
Shipment will be done at 15.00 (GMT +7). Limit for payment is at 15.00 (GMT +7). If the payment is after 15.00 (GMT +7), the shipment will be done the next day.